difficult claim or complex claim that gets response in, you know, less than a year. gretchen: commander, why is this going on? well, the problem is it s the d.a. bureaucracy. they are much more concerned with methodology than results. that s all you have is a paper work organization. it s not digitalized. you re sitting there with a paper file being mailed back and forth to different places. you have people that are not well trained. you have people that once they get into their job, at about the gs-7 level, then they say, gee, i can get a better job, so in a few months experience, they re gone. you got other people who don t care. gretchen: you also say that the severity of claims, there is no organization for that. somebody who has a minor claim might get the same response time as somebody who is on their death bed. i was reading through the notes last night, you actually are making the claim that you believe that some of these claims, they re deliberately ignoring? i think t
you can get access to better treatment because it s easier for everybody to find out what s wrong, what you ve done before and what worked and hasn t. that clearly saves money because it creates greater efficiency, and a lot of people say it s just a whole lot safer. paper copies are at risk for fire and water damage and, frankly, for theft and anybody going up and stealing it. there aren t passports for a paper file. here are the cons of this. privacy concerns. a whole lot of personal private information all online, and if somebody does hack it, they can get to it. here s a big one. a lack of standardization. different doctors offices and hospitals have different systems to get their information online, and it s hard to make those all talk to each other. and, of course, those security concerns that i just talked about. let s have a bigger discussion about this. i want to bring in stan crotchly, he s with indiana university center for strategic health information provisioning, boy,