difficult claim or complex claim that gets response in, you know, less than a year. gretchen: commander, why is this going on? well, the problem is it s the d.a. bureaucracy. they are much more concerned with methodology than results. that s all you have is a paper work organization. it s not digitalized. you re sitting there with a paper file being mailed back and forth to different places. you have people that are not well trained. you have people that once they get into their job, at about the gs-7 level, then they say, gee, i can get a better job, so in a few months experience, they re gone. you got other people who don t care. gretchen: you also say that the severity of claims, there is no organization for that. somebody who has a minor claim might get the same response time as somebody who is on their death bed. i was reading through the notes last night, you actually are making the claim that you believe that some of these claims, they re deliberately ignoring? i think t