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The future of conversational chat channels in SA

Orediretse Molebaloa, sales engineering chapter lead at Infobip, shares some insights into the future of conversational chat channels in South Africa.

Does your contact centre have the CX factor?

The customer experience, or CX, of your contact centre is what helps your customers decide: should they stay, or should they go?

Why Organisations Need to Invest in Digital, Customer-facing Technology - IT News Africa - Up to date technology news, IT news, Digital news, Telecom news, Mobile news, Gadgets news, Analysis and Reports

Over the past two years, Chief Information Officers (CIOs) and senior IT executives have largely focused their efforts on digital transformation. This is mostly because COVID-19 forced organisations to expedite planned and unplanned re-engineering of their IT environments to fulfil the digital marketplace’s ever-increasing demand. While the top issues for IT departments have traditionally been […]

Technology

Over the past two years, Chief Information Officers (CIOs) and senior IT executives have largely focused their efforts on digital transformation.

How WhatsApp can enhance business communication

How WhatsApp can enhance business communication
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