COVID-19 has convincingly demonstrated that the future of work will be cloud-based and automated. Shutterstock
During the pandemic, businesses scrambled to ensure staff could securely access, from their homes, the data and applications they needed to do their jobs. However, those were only steps in a process already underway, one greatly accelerated by the pandemic: digital transformation, and in particular the increasing use of cloud computing facilities and services by organisations of all sizes
A McKinsey survey in October 2020, of executives worldwide, found: “responses to COVID-19 have speeded the adoption of digital technologies by several years.” Companies have accelerated digitisation of their customer and supply-chain interactions and their internal operations by three to four years, in response to a dramatic shift by customers to online channels.
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