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ACMA rings up $244,000 penalty for Southern Phone

Southern Phone Company Limited has been fined $244,140 by ACMA for failing to adequately manage customer complaints.

Samantha yorkeEmergency alert serviceMedia authoritySouthern phone companyAustralian communicationsSouthern phone company limitedSouthern phonePublic number databaseTriple zero

Southern Phone penalised $244K for complaints rule breaches

AGL Energy-owned Southern Phone Company has paid a penalty of over $240,000 for not properly dealing with customer complaints.

Agl southern phone companyMedia authorityAustralian communicationsSouthern phone companySouthern phone

SkyMesh runs afoul of consumer protections code

Did not provide customers with service summaries for post-paid services sold over the phone.

Southern phone companyTelecom vodafoneTelecommunications consumer protectionsMedia authorityAustralian communicationsAustralian communications and media authority

Burst SMS slammed for breaching SMS anti-scam rules

Scammers sent 108 messages over a one-month period under the names of reputable businesses.

Vesalainen dreamstimeNerida oloughlinMedia authorityPty ltdAustralian communicationsSouthern phone companyTelecom vodafoneTero vesalainenReducing scam callsNeridao loughlinBurst sms

The ACMA Names and Shames Eight Aussie Telcos for Breaching Consumer Protection Rules

The ACMA is cranky at eight telcos this morning, saying all of them failed to provide adequate safeguards that help customers.

Nerida oloughlinTelecommunications consumer protections codeSouthern phone companyNeridao loughlin

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