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Transcripts for KPIX CBS Evening News With Norah ODonnell 20240604 22:48:00

complication started. at open heights. reporter: oakland heights is the nursing home where ruby frazier spent a month after paul s center to the hospital in november 2022. her granddaughter my geisha and daughter yolanda told us ruby struggled to get the attention of staff. my mom will push a button for help and they would not acknowledge her. reporter: how often was she telling you this? every day. all the time. reporter: they say they watch as ruby s condition quickly deteriorated until one visit where ruby who is bedbound began gasping for air. i said, would you all called the ambulance? no, we are not going to call, yes, you are. reporter: they diagnosed ruby with pneumonia and severe sepsis and also develop these bed sores on her heels, wounds that the family said oakland heights staff hid from them. they would not give a dog

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