hands can be be saved. but overall he s in stable condition. and she is so grateful for sha kyra autry. this woman did something that an angel would do. okay? to take in a perfectly a stranger. a stranger. you took him in in your home on christmas eve. reporter: joey white s life was saved by a woman who cared deeply about a man she had never met. i m right here. i m right here. reporter: gary tuchman, cnn, atlanta. the news continues. let s hand it over to alisyn camerota and cnn tonight. thanks, pam. good evening, everyone. this is cnn tonight. i m alisyn camerota. the january 6th committee putting out more new witness testimony tonight, stuff we have not heard before, including how mark meadows allegedly burned documents. and how much talk about qanon there was in the white house. also tonight, the question thousands of angry stranded passengers are asking at this hour. what s going on with southwest airlines? why are they subjecting travelers to so much
this can t happen again. this is a deep failure of management, not to have supported its i.t. infrastructure. so i don t know where my luggage at. reporter: the travel chaos leaving mountains of lost luggage. in las vegas a sea of unclaimed bags. some passengers told it would be days before they can get their luggage. denver s airport leading the nation in terms of delays and cancellations. passenger nick favaza has been stuck here since december 21st. i will never fly southwest airlines again. and i will tell anyone i know never to fly southwest airlines again. reporter: why is that? what do you want to do different? i mean, you just can t leave people stranded for eight days and just say it s the weather when it s not the weather. reporter: and what a difference a day makes, alisyn. yesterday the line for southwest was snaking around the corner. very few people behind me right now. but it does not mean that southwest s problems are over. you heard that apology video from
and hustle bustle that creates a lot of stress. so it s really, really difficult with this happening. and so when you say despicable flying conditions, what is it like? are they stranded at various airports? we just heard from a passenger who it took her 26 hours to get home over christmas. are flight attendants also stranded? yes. flight attendants have been stranded. not only have they been stranded but they ve been left to try to contact crew scheduling for hours on end. we have flight attendants sending us their screen shots of how long they ve been on hold. we have anywhere from 3 to 17 hours of having to wait on hold just to find out what your next assignment is going to be, what your next flight needs to be, where your hotel assignment might be. i mean, that is really despicable to have to wait that long. it s unconscionable. but what is the problem? and what is going on with southwest? why is this happening? it s been a reluctance over many, many years for southwest air