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Salesman Cheyen Shilletto (right) hands Chevy Camaro keys to customer Julio Larrea at East Hills Chevrolet in Freeport, NY, in June.
Lessons Learned in Auto Retailing During COVID-19 The pandemic has spurred a number of changes in sales, service, inventory management and the overall customer experience. Along the way, dealers struggled initially to be profitable.
Good habits are formed in bad times, and looking back, the dealer business upside to this year’s tragic COVID-19 pandemic should be a lot of good habits, born out of necessity.
Here are some examples, according to numerous phone interviews, industry conference calls and webinars throughout 2020: