Connecting with civic authorities on WhatsApp is becoming a way of life for millions of Indians. From accessing essential services, getting birth and death certificates, door-to-door garbage collection to registering complaints, citizen services across several states are now available with the touch of a button on WhatsApp. Going digital, with the simplicity of WhatsApp, has improved efficiencies for Municipal Corporations by reducing the time to address grievances and led to an increased real-time engagement with citizens. This truly powers the vision of Digital India by making governance accessible to all.