Changing Customer Behavior Impacts Contact Centers and Creates New Demands for the Customer Experience
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Noble Systems recently conducted a contact center market survey to explore changes in customer behaviors in the past year and to examine the impact of these changes on the industry. The results show that more than half of respondents have seen significant new demands on their operations, from the method in which customers contact them to when they contact them. The shifting demands have spurred these organizations to adapt their business strategies to support the new customer experience.
Noble Systems | Customer Contact Technologies
There’s no doubt that 2020 was one of the most difficult years for our clients that we have seen in our 30+ years as a contact center technology provider. Our current focus is on helping them improve their customer journey and adapt to changing consumer behavior and new demands on their operations.