Students walk across Dartmouth College s Hanover, New Hampshire, campus on February 28, 2001. (Darren McCollester / Newsmakers)
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To prevent a backlog of IT requests and consultations during the coronavirus pandemic, Dartmouth College has started relying on AI-powered chatbots to act as an online service desk for students and faculty alike, the school said Wednesday.
Since last fall, the Hanover, New Hampshire, university’s roughly 6,600 students and 900 faculty have been able to consult with “Dart” the virtual assistant’s name to ask IT or service-related questions related to the school’s technology. More than 70% of the time, their question is resolved by the chatbot, said Muddu Sudhakar, the co-founder and CEO of Aisera, the company behind the software.
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PALO ALTO, Calif., Feb. 23, 2021 /PRNewswire/ Tech leader Cloud MSG touts working with Google, Dell, Microsoft, and others and now enters a trailblazing partnership with Aisera, an artificial intelligence leader of AI Service Management solutions. The two companies unite to offer a next-generation managed service deployable in any IT organization. This plug-and-play solution uses existing infrastructure to bring the benefits of Conversational AI and RPA to any size enterprise.
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PALO ALTO, Calif., Jan. 25, 2021 /PRNewswire/ Aisera, the world s first AI Service Management platform that automates workflows and actions for IT, HR, Sales, and Customer Service, today announced that it is working with Cisco Webex to provide remote workforces with best-in-class service desk experience and enhanced productivity. Employees are constantly under increased pressure to work efficiently and securely. They continue to turn to IT and service departments for frictionless collaboration to improve their work productivity. An innovative approach to extend Conversational AI and Conversational RPA for Webex users was vital to address these everyday issues, said Muddu Sudhakar, CEO of Aisera.