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IRS watchdog: Millions had major problems getting tax refunds, stimulus payments

National Taxpayer Advocate Delivers Annual Report to Congress; Focuses on Taxpayer Impact of COVID-19 and IRS Funding Needs

Share this article Share this article WASHINGTON, Jan. 13, 2021 /PRNewswire/  National Taxpayer Advocate (NTA) Erin M. Collins today released her 2020 Annual Report to Congress, focusing on the unprecedented challenges taxpayers faced in filing their tax returns and receiving refunds and stimulus payments during a year consumed by the COVID-19 pandemic.  The report also finds that a roughly 20 percent inflation-adjusted reduction in the IRS s budget since fiscal year (FY) 2010 has left the agency with antiquated technology and inadequate staffing levels to meet taxpayers needs. As part of the report, Collins released the fourth edition of the National Taxpayer Advocate s Purple Book, a compilation of 66 legislative recommendations designed to strengthen taxpayer rights and improve tax administration.

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