one of the supervisor there s had characterized their performance as shoddy. so, one has to wonder, what steps were taken to improve their performance at that facility after these after this last year s pretty poor record actually. incredible the record that you just told us about, mik. the developing news late today, the ntsb is involved in the investigation, trying put the pieces together here. reporter: absolutely. one of the big questions that is being raised by many people i m talking to, military officials and aviation experts, is how many times does the secretary of transportation, ray lahood, steç out and say we re going to bring this to an end. this is unacceptable. people will be suspended. people will be fired. i m hopping mad over this. yet much of this poor performance has been under his watch. so one has to think, is there a change in the works? we ll have to wait and see. nbc s jim miklaszewski. thanks, mik, for the report from the pentagon. the othe