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Deloitte also worked on improvements to the traditional unemployment system and added staff for processing claims.  Ohio spent millions on adding staff to handle the influx of claims. Seattle-based Direct Interactions received $21.5 million to staff up the state s unemployment compensation call center. California-based consulting firm Protiviti, a subsidiary of Robert Half, received $6.7 million on the call center and addressing fraud. Ohio spent $957,000 on benefit fraud, paid to LexisNexis Risk Solutions and Navigator, which had a contract with the Ohio Department of Administrative Services The Ohio Department of Job and Family Services also spent nearly $505,000 on public relations and crisis communication, explaining the system s woes and fraud to the media and lawmakers. Paul Werth & Associates and Pierce Communication got those contracts. 

United statesMike dewineTom bettiMark fraizerTeresa fedorOhio department of jobOhio department of administrative servicesFamily servicesLexisnexis risk solutionsSagitec solutionsImprovement councilPaul werth associatesOhio departmentMinnesota based sagitec solutionsUnemployment compensation modernizationPandemic unemployment