Deloitte also worked on improvements to the traditional unemployment system and added staff for processing claims.
Ohio spent millions on adding staff to handle the influx of claims. Seattle-based Direct Interactions received $21.5 million to staff up the state's unemployment compensation call center. California-based consulting firm Protiviti, a subsidiary of Robert Half, received $6.7 million on the call center and addressing fraud.
Ohio spent $957,000 on benefit fraud, paid to LexisNexis Risk Solutions and Navigator, which had a contract with the Ohio Department of Administrative Services
The Ohio Department of Job and Family Services also spent nearly $505,000 on public relations and crisis communication, explaining the system's woes and fraud to the media and lawmakers. Paul Werth & Associates and Pierce Communication got those contracts.