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RiverLink call wait times falling, officials say

RiverLink call wait times falling, officials say
wdrb.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from wdrb.com Daily Mail and Mail on Sunday newspapers.

Ohio riverUnited statesMindy petersonRussell colemanAmanda spencerElectronic transaction consultantsKentucky transportation cabinetKentucky attorney general russell coleman

Indiana, Kentucky still seeking federal support for Ohio River bridge project – Inside INdiana Business

Indiana, Kentucky still seeking federal support for Ohio River bridge project – Inside INdiana Business
insideindianabusiness.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from insideindianabusiness.com Daily Mail and Mail on Sunday newspapers.

United statesOhio riverAlex brownMindy petersonAndy beshearEric holcombEvansville city councilRiver crossingEvansville cityBoth indiana

New RiverLink operator struggling to achieve customer service goals

New toll system operator ETC met fewer and fewer customer care targets from call wait times and timely emailed responses during its first months running RiverLink.

United statesClark countyNew albanyTodd rokitaBronson barthKapsch trafficcomSusan cochranMarylea mattinglyRussell colemanMindy petersonBetter business bureauBetter business bureau louisvilleQuartermaster courtGovernment solutionsParsons corpUnited states services inc

Riverlink addresses concerns over tolling issues

RiverLink says it received more than 100,000 calls in January alone, more than twice what they get on a typical month.

United statesMindy peterson

Kentucky and Indiana approve $3 3 million to address RiverLink customer service woes

The move comes as call wait times have ballooned to an average of 30 minutes. The goal is to have 80% of calls answered in less than one minute.

United statesClark countyMindy petersonAmanda spencerKapsch trafficcomClark packerIndiana department of transportationTop kentuckyKentucky indiana joint boardElectronic transaction consultantsIndiana departmentKentucky transportation cabinetOhio river bridges projectSpaghetti junctionAustrian based kapsch trafficcomCindy peterson

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