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•Kenya, Rwanda and South Africa as some of the rising countries in the continent in terms of customer experience •Huduma Centres lauded as the right step in improving customer experience in offering government services

Rift valleySouth africaChantel bothaSheila mugusiaInstitute of customer experienceHuduma centersInstitute of customerCustomer experienceWavi mungalaServices instituteHuduma centresMd brandloveThe star kenyaThe star newspaperHe starTar newspaper