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Employees not happy with their workplaces, shows survey

Survey shows some employees do not have emotional attachment to the organisations they are working in.

Dakshay shahCarolyne gathuruJoseph chogeInstitute of customerCustomer experience kenyaEmployee experienceCustomer experienceAnnual africa customer experienceLuck ochiengElevating employee experienceInstitute of customer experienceEmployees net promoter scoreState of employee experienceAfrica customer experience conferenceHe starTar newspaper

NCBA posts an impressive Ksh 21 5B net profit in FY 2023

NCBA Board of Directors have recommended a final dividend declaration of Ksh. 3 per share bringing the total dividend to Ksh. 4.75 per share

John gachoraInstitute of customer experienceKenya insurance companyService charterKenya service excellenceFull yearManaging directorCustomer experienceKenya service excellence awardsAsset financeJohari awardsElectric vehicleSustainable financingInsurance company limited

State urged to promote customer experience

•Kenya, Rwanda and South Africa as some of the rising countries in the continent in terms of customer experience •Huduma Centres lauded as the right step in improving customer experience in offering government services

Rift valleySouth africaChantel bothaSheila mugusiaInstitute of customer experienceHuduma centersInstitute of customerCustomer experienceWavi mungalaServices instituteHuduma centresMd brandloveThe star kenyaThe star newspaperHe starTar newspaper

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