Consumers Experiment with Digital Amid the Pandemic But Companies Miss the Mark on CX, Annual Broadridge CX Study Finds
Companies need to create compelling digital experiences for consumers to make the switch to paperless
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NEW YORK, March 3, 2021 /PRNewswire/ Over the past year of the COVID-19 pandemic, consumer behaviors have continued to shift and so too have ways in which brands interact with customers. While 70% of North American consumers have taken a step toward greater digital interaction with at least one provider, nearly 60% believe companies need to improve their customer experience, with this sentiment most strongly felt by millennials (71%).
Carole Geithner Relaunches If Only, Shining a Realistic Light on Grief in Adolescents
Amid the COVID-19 Pandemic, Geithner s Coming of Age Novel Brings Grief Out of the Shadows for Parents and Children
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NEW YORK, Dec. 15, 2020 /PRNewswire/ On sale today,
If Only by Carole Geithner tells the story of 13-year-old Corinna s first year struggling with the aching loss of her mother to cancer while navigating typical coming-of-age dilemmas. Despite her alienation from many of her peers, she succeeds in finding support in a year that will change her life forever – all while learning more about her mother in the process.