Manatee County s 311 helpline serves greater purpose than intended on one-year anniversary of launch
When Manatee County started their 311 helpline one year ago, they had no idea it would become a life-line for so many during the COVID-19 pandemic
and last updated 2021-03-11 18:57:26-05
BRADENTON, Fla. â When Manatee County started their 311 helpline one year ago, they had no idea it would become a life-line for so many.
When Theresa McDaniel became a 311 information specialist last year the purpose was for people to report potholes, broken sidewalks and other county issues.
WFTS That was kind of the premise for 311 was to provide excellent service without having to transfer, and then COVID hit, said McDaniel.
Manatee Countyâs 311 call center providing more than government services during the pandemic
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BRADENTON, Fla. (WWSB) - A year ago, Manatee County launched its 311 call center in order to help residents with government services, but it has since expanded.
From Monday to Friday, Theresa McDaniel answers multiple calls with a goal to provide an answer.
âItâs pretty busy here,â she said.
McDaniel works for the Manatee County 311 center, which launched March 11, 2020. Its initial plan was to allow residents to alert county workers about things like potholes, broken sidewalks and other county services.