Britannia s dismal reputation has been further cemented following an annual survey by Which? that asked respondents to assess 35 chains in the UK across 10 categories.
Worried flight crews will be rusty when travel reopens? MailOnline meets BA s chief pilot and cabin safety manager at its training academy to find out how aircrew have been kept match fit during lockdown (and for a quick Boeing 777 flying lesson)
MailOnline s Ted Thornhill visits British Airways headquarters near Heathrow - home to 15 flight simulators
There he meets Chief Pilot Captain Allister Bridger and BA s cabin safety manager, Matt Whipp
Captain Bridger reveals how pilots have constantly been keeping their skills honed on the simulators
Mr Whipp gives Ted a tour of BA s mock cabins and doors - and its two full-size emergency slides