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Hotel chain named the UK's worst for 11th year running

Brand with more than 60 hotels nationwide scores ‘abysmal’ overall customer satisfaction rating

Adelphi owners Britannia named worst hotel chain for 11th straight year

UK's worst hotel chains revealed as guests slam 'dingy' and 'filthy' rooms

Britannia, Travelodge, Mercure, Premier Inn, Mariott, Wetherspoon and Ibis hotel chains all appear in a list of the best and worst that the country has to offer

Britannia named worst UK hotel chain for tenth year in a row

Which? survey places the group firmly at the bottom, with ‘dire, drab and smelly’ rooms, while Premier Inn retains top spot in spite of price rises

Britannia named the UK's worst hotel chain for TENTH year running by Which? - and Premier Inn is No1

Britannia s dismal reputation has been further cemented following an annual survey by Which? that asked respondents to assess 35 chains in the UK across 10 categories.