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LiveVox and Omdia Study Finds that Slow Digital Adoption and Unnecessary Complexity in the Contact Center Harm Customer Experience by Impeding Agent Productivity

New study finds that 74% of the most digitally savvy companies still can’t identify the same customer across different engagement channels.

New yorkUnited statesSan franciscoKatie creaserLivevox ccaaMila dantonioLivevox omdiaExchange commissionLivevox holdings incSecurities exchangeLivevox holdingsAgents readyNew digitalLouis summeMilad antonioBusiness platforms

LiveVox Unveils ACTivate, Its New Purpose-Built Channel Partner Program

New channel program will leverage LiveVox’s sales enablement, technical guidance, and competitive incentives to enable partners to deliver powerful digital transformation projects and differentiate the value they provide to contact center customers.

New yorkUnited statesSan franciscoKatie creaserLivevox ccaaDan delozierPartner programExchange commissionChannel companyLivevox holdings incSecurities exchangeLivevox channel programMarketing development fundsLivevox holdingsProgram guideGlobal channel

LiveVox Unveils ACTivate, Its New Purpose-Built Channel Partner Program

Press release content from Business Wire. The AP news staff was not involved in its creation.

New yorkUnited statesSan franciscoKatie creaserLivevox ccaaDan delozierBryan gardellaPartner programExchange commissionChannel companyLivevox holdings incSecurities exchangeLivevox channel programMarketing development fundsVox holdingsProgram guide

LiveVoxs SpeechIQ with Quality Management Awarded Best Innovation in Customer Experience at Enterprise Connect 2022

AI-powered speech analytics with pre-integrated quality management capabilities provides 100% visibility into voice, email, SMS, and chat conversations with targeted coaching and eLearning capabilities to improve contact center performance.

New yorkUnited statesSan franciscoKatie creaserLivevox ccaaLivevox speechExchange commissionEnterprise connect awards programLivevox holdings incSecurities exchangeLivevox holdingsBest innovationCustomer experienceEnterprise connectQuality managementLouis summe

Prodigal Announces Partnership: Best-in-Class Contact Center Telephony Meets Best-in- Class Interaction Intelligence

Prodigal Announces Partnership: Best-in-Class Contact Center Telephony Meets Best-in- Class Interaction Intelligence
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