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Livevox Omdia News Today : Breaking News, Live Updates & Top Stories | Vimarsana

LiveVox and Omdia Study Finds that Slow Digital Adoption and Unnecessary Complexity in the Contact Center Harm Customer Experience by Impeding Agent Productivity

New study finds that 74% of the most digitally savvy companies still can’t identify the same customer across different engagement channels.

New yorkUnited statesSan franciscoKatie creaserLivevox ccaaMila dantonioLivevox omdiaExchange commissionLivevox holdings incSecurities exchangeLivevox holdingsAgents readyNew digitalLouis summeMilad antonioBusiness platforms

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