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Solicitors refuse to back ombudsman s 19% budget rise | News

The Office of Legal Complaints is consulting on a business plan and budget for 2021/22 which includes a 19% rise in spending to £15.26m. That figure, according to the OLC’s figures, would then rise again in 2022/23, to £16.16m. A similar appeal to increase the budget was made – and subsequently rejected -  in 2020 and in its response to the consultation the Law Society has publicly questioned how the ombudsman can ask for more funding at such a precarious time for so many in the profession. David Greene, president, said: ‘Like all of us LeO is operating in a challenging environment because of the pandemic but with incomes hit due to the decline in the economy LeO seems out of step to request an increase in resources on this scale. Especially when LeO’s performance over the last year is a real concern, with a steep rise in its backlog and decline in the number of cases closed, even taking into account the impact of the pandemic.’

Assessing complaints about the ombudsman? Yours for £20k

2021-01-08T16:16:00+00:00 Super-model Linda Evangelista once suggested she wouldn’t wake up for any less than £10,000. So it’s unlikely she would be interested in helping to turn around the ailing Legal Ombudsman service for just double that. The Office for Legal Complaints is seeking a new service complaints adjudicator to provide an independent and impartial review of complaints about its service at the final stage of the complaints process. Given the ombudsman has had to beg for a £2.5m hike in its budget and recently described an ‘unsustainable’ 5,000 people soon waiting for an investigation into their issue with their lawyer, it’s likely the service might be fielding a few complaints in the coming months.

CMA publishes review of progress in legal services sector

CMA publishes review of progress in legal services sector The CMA’s assessment of changes in the legal services sector since its market study has found some positive developments but concludes more progress is needed. From: 17 December 2020 The CMA made recommendations to legal services regulators to improve transparency by legal firms on price, service and quality to help customers navigate the sector more easily and get value for money. It also recommended that the Government consider whether those using unauthorised providers need stronger protections and that the regulatory framework be reviewed for the longer term. Transparency There are clear signs of progress. For example, many more legal firms are now providing information on price, service, redress and regulatory status to help consumers shop around. However, while the evidence suggests that some customers are taking advantage of the changes, there is still work to do as there only appears to have been a limited

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