otherwise shoppers are going about their business. i spoke to a man who tells me that, you know, it was just the same kind of normal when that man came crashing through. it s surreal. reporter: he was shopping in the pharmacy seion when he heard the noise. he took his phone out and started shooting this video. it was loud. i thought it was an earthquake, a lot of things went in my mind. reporter: no earthquake, but a car that crashed through the front window. that s not all. police say the driver, 33-year- old hamid got out and started swinging in what appeared to be a metal bar, cracking an employee over the head. they catch a glimpse of the chaos after other shoppers tackled the driver and held him down for police. that s the gu the driver right there. reporter: what were people doing around him? they re trying to stop him because he was trying to escape. reporter: like he was struggling against the cuffs? yeah. reporter: let s slow down the motion and y