By DestinAsian - December 21, 2020
A Q&A with the companyâs President, who speaks about her ideas on crisis management leadership, the work of Hong Kongâs Heritage Tourism Brands, and an upcoming Niccolo hotel opening in Suzhou.
All photos courtesy of Wharf Hotels
The current Covid-19 crisis has turned life for all of us upside down. In your 35 years in the hotel industry, have there been any events with a comparable global impact on the travel and hospitality sectors?
Similar to how the terrorist attacks of 9/11 changed the travel industryâs security requirements, Covid-19 has changed our biosecurity protocols for the better and we will travel safer in the future. However, we never imagined the social and economic impact as we are now experiencing, which has forced us to recalibrate our operations, as well as our products and services in preparation for new global travel expectations.