Salesforce enhances Service Cloud for unified customer care itbrief.co.nz - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from itbrief.co.nz Daily Mail and Mail on Sunday newspapers.
Service Cloud innovations harness conversational data to create more comprehensive views of customers so agents can deliver top-tier service and unlock new revenue opportunities .
Unifying knowledge to drive agent productivity - Salesforce's latest Service Cloud enhancement diginomica.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from diginomica.com Daily Mail and Mail on Sunday newspapers.
Salesforce today announced Unified Knowledge, a new solution that integrates organizational knowledge resources from disparate third-party systems into Salesforce, helping service.