now, the uk s media regulator ofcom has published a major review of what the bbc does, particularly focussed on three areas how the bbc deals with complaints, how the bbc approaches impartiality and how the bbc defines the services that it offers people in the uk. needless to say, how the bbc takes the advice of the regulator, how the regulator shapes the future of the bbc directly impacts on everyone who consumes its content and also interacts with it as an institution. let s understand first of all more about what ofcom wants. let s hearfrom kevin backhurst, group director of content and media policy. and, kevin, reading your review today, you sound a little underwhelmed by how the bbc explains itself. tell us why. i think we feel that the bbc should absolutely strive all the time to explain itself to audiences and to viewers, and also to be transparent to the audiences who pay the licence fee, and also to the rest of the creative industries around the uk about what it is
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