In 2020, the COVID-19 pandemic caused many retailers to temporarily close their doors or operate at minimum capacity, proving to be the most trying year for retailers in recent memory. However, as the first rounds of vaccines are being rolled out across the nation, there appears to be some positive news along with the expectation that restrictions on businesses will be lessened or lifted altogether.
However, the virus will not go away overnight, and retailers must continue to be diligent in keeping their customers safe and avoiding being on the receiving end of a COVID-19 customer claim in 2021. Below are a few pieces of information to help retailers make sure they’re doing their due diligence in minimizing their COVID-19 liabilities.