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turbulence. don? reporter: it turns out one of the most difficult things to do when you merge two airlines is to get the computer systems to work together. there is a history of this. united airlines was aware of it. they worked with continental. they planned ahead. they even have dress rehearsals we understand. but early today when the switch over came, there were glitches and issues. people moving smoothly to their gates. this is how united had hoped their sfo lobby would look after the airline executed a massive computer switchover. but this is how it actually looked earlier today. we got here at 7:00 for an 8:15 flight. palm springs. and the line here was about 150 people deep. reporter: folks were blaming the computers and they were right. this weekend, the mega merger between united and continental was to be completed with the combining of computer systems and sorting out ticket codes and frequent flier miles with millions of reservations proved over wemming. co