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We need an inquiry into lazy civil servants causing catastrophic delays

We can ditch companies who wrong us but can't avoid using awful Government services

United kingdomOrkney islandsKatie morleyPassport officeBritish airwaysEnergy performance certificatesTelegraph moneyEnergy performanceAirline industryConsumer affairs

How I took on Britain s biggest companies and won £2m for Telegraph readers

After a year as your consumer champion, here’s what I have learnt – and what you should, too

United kingdomKatie morleyTesco bankConsumer championTelegraph consumer championAnimal friendsConsumer rightsKatie investigates

I bit down on a pig s tooth in a pork pie and M&S won t pay my dental bills

Reader damaged their tooth on an M&S pork pie but the company refused to help with the £4k dental bill

Katie morleyJessica gorst williamsMarks spencerConsumer championTelegraph consumer championsMarks amp spencerConsumer rightsDental healthKatie investigates

I m in hospital but Vodafone is going to cut off my data

One Vodafone customer was trapped in France with no data after a skiing accident

United statesUnited kingdomKatie morleyErnest dokuVirgin mobileVodafone united kingdomConsumer championConsumer rightsKatie investigates

Surveyor who missed asbestos left my pregnant partner and me homeless

Surveying firm's failure to spot hazardous material forces couple to move out of new home while expecting baby

Kingsley napleyMary youngKatie morleyLloyds banking groupConsumer rightsKatie investigatesBuying property

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