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STEVE INSKEEP, HOST: January, the beginning of the year, is the traditional time for fresh starts and new resolutions and returning gifts you didn t want. It s peak season for online returns. In this story, NPR s Alina Selyukh introduces us to a word that s new to me - returnsmageddon (ph).
ALINA SELYUKH, BYLINE: The end of the year - you d think it would be the time when stores and retail companies could finally exhale from the crush of holiday shopping. But for many, it s just the beginning.
MARCUS SHEN: This is the calm before the storm from our perspective.