The growth of the CXO position is a reaction to the customer experience becoming increasingly significant in the business sector. Businesses are aware that offering extraordinary experiences may boost client loyalty, encourage favorable word-of-mouth advertising, and, ultimately, boost financial performance. But determining how successful these encounters were has proven to be a challenging task.
Only 28% of marketing organizations exhibit characteristics that correlate with improving operational performance. CMOs put enterprise growth at risk by investing in ineffective transformation. | February 8, 2023
NICE Announces the Market s First Consumer Intent-Driven CX Capability with Enlighten Journey Orchestration streetinsider.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from streetinsider.com Daily Mail and Mail on Sunday newspapers.