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Consumer behavior is rapidly changing. While some of these changes are temporary, some shifts will likely stay long term. As we reopen the national economy after the pandemic, I expect competition for consumer awareness and patronage will increase especially for the F&B industry.
Shopping, eating, working, entertaining and socializing are all available virtually. Indeed, why go out anymore? Why should customers decide to leave their safe cocoons and visit your business? How can you make your business stand out in a crowded segment? How can you highlight your business’s unique proposition?
Restaurants Face Increasing Pace of Change