This summer, while working with Journey s End Refugee Services, a team of Social Impact Fellows from the University at Buffalo discovered that it takes an average of 10 minutes for a case manager to connect one client with a single resource. To meet all their clients needs, case managers might spend hours each day scouring for essential services like housing, education, health care or food.
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I was a patient on 7 Frederick at Lancaster General Hospital, and the attention and care from all of the employees was excellent. The nurses, even though they were very