The concept of emotional intelligence has become a very hot topic of psychological research in recent years, especially regarding how it affects today’s workforce. Emotional intelligence is the key to both personal and professional success; it is the capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships empathetically and in a manner characterized by sound judgment. The ability to express and control our own …
The term “emotional intelligence” (EI) came into widespread use back in the 1990s when researchers Peter Salovey and John D. Mayer published a report on