headwinds. . . the essence of a leader is somebody who can inspire people. i have two goals. and i tell people this every day. number one is i want this to be the best job you ever had. i walk through the company and say is this the best job you ever had. if they say no, i said why. what can we do to make this the best job you ever had? i want every customer to get off the plane and say wow, that was a great flight, i am never flying anyone else again. we can t do number two without number one and create an exceptional company. there are very few exceptional companies. headwinds and issues. we had an issue at jetblue. we had the same problem that everybody else did in new york. delta had planes on the runway for 10 hours. but people expect hero from jetblue. jetblue can t do that because it is a great company. we took a huge amount of abuse in the press. i could have said let s try to be like everyone else or let s be different. i convened our team together and said we are