Article - Unlocking Hyper-Personalization: 5 Strategies for Leveraging First-Party Data in Hospitality - By Jessie Radcliff - Hotels are now leveraging first-party data, advanced technologies, and automation paired with a balance of human touch and cross-team collaboration to tailor email marketing, loyalty programs, and on-property communications to achieve hyper-personalization. This data-driven approach is reshaping the future of the hospitality industry and may be a key to sustaining customer loyalty. I discussed this with my peers in the HSMAI Rising Marketing Leaders Council meeting recently. Here are our 5 takeaways.
Article - HSMAI Americas Announces 2024 Rising Sales, Marketing, and Revenue Optimization Leader Councils - Each council, with a tenure of 2-years, is comprised of emerging professionals from various roles within the hospitality industry. Participants benefit from a structured mentorship program with Advisory Board members, collaborative small-group projects, annual in-person meetings, exclusive networking opportunities, and access to leadership development resources.
The Hospitality Sales and Marketing Association International (HSMAI) is proud to introduce the 2024 Rising Sales, Marketing, and Revenue Optimization Leader Councils.