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Consumers Becoming More Tolerant of Chatbots for Certain Tasks
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Consumers Becoming More Tolerant of Chatbots for Certain Tasks | Computing
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Jan 15, 2021 4:00 AM PT
If you want to smooth over irate clients and offer more efficient customer services, consider conversational bots instead of a roomful of human company reps. Chatbots could be a better solution to engaging clients and relating to customers.
According to Myplanet CEO Jason Cottrell, chatbots will transform the way businesses schedule appointments, consumers check their bank accounts, and shoppers even just order a pizza. But just how accepting consumers will get with chatbots is a subject of intensive research as marketers seek the best paths to integrate chatbots into the business process.
Chatbots are projected to be a $1.3 billion market by 2024. These conversational software applications, powered by artificial intelligence (AI) and integrated into e-commerce and customer-facing websites, have the potential for improving information gathering and customer service tasks, as well as providing better tools for handling e-commerce and customer relations manag
Some COVID tech is sexier than other COVID tech.
Image: razer
2021-01-15 01:46:45 UTC
With virtual booths and digital portals taking the place of convention center halls and showcases, CES in the time of coronavirus looked different. So did some of the tech.
COVID-oriented tech products stood out at this yearâs CES. Some brands debuted new products made for the pandemic, others found that items theyâd been working on all along now have newfound applications and relevance.Â
But is âCOVID techâ really necessary? After all, the best way to slow the spread of the virus is to practice social distancing and wear a face mask, which can be as simple as a bandana or a repurposed old T-shirt â fundamentally low-tech strategies.Â