Education and experience? Career accomplishments and accolades? The level of passion for their work?
The answer may be different for everyone, but across the board, rockstar CX pros possess specific key qualities. Whether these attributes come naturally or are cultivated over time, CX professionals can step up their game and ensure theyâre performing at a high level by adopting the practices below.
Theyâre Endlessly Curious
Effective CX pros are constantly looking for opportunities to better understand their customersâ needs, behaviors and motivations. Itâs this genuine curiosity that enables them to design products and services that hit the mark.
By Janelle Estes
04/14/21
The
young teacher’s heartbreak was palpable. “The
main reason I became a teacher was to interact with students and help
them with their social and emotional learning,” he said,
shaking his head. “And I’m not getting that.”
He
was one of dozens of K–12 teachers in the United States and United
Kingdom who shared their experiences recently for a report by our
company on the COVID-19 pandemic’s continuing impact on education.
Speaking by video, educator after educator said the unprecedented
2020-21 school year is causing them multidimensional anxiety.
Educator Frustrations
Their
long list of worries includes the frustrations of providing a remote
UserTesting s Eighth Annual CX Survey Reveals That Customer Empathy Is No Longer Optional finanznachrichten.de - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from finanznachrichten.de Daily Mail and Mail on Sunday newspapers.