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Spark streamlines contact centre operations

Spark New Zealand completed a migration to a single cloud-based contact centre platform from a mix of legacy systems.

New zealandJames palmer daleSpark new zealandGenesys cloud

Business Scoop » Spark Completes Migration To Genesys Cloud CX Contact Centre Platform

Business Scoop provides news and views on Business and Markets from New Zealand

New zealandJames palmer daleKim duncanPress releaseUnified frontlineGenesys sparkGenesys cloudChapter leadCustomer engagement solutionsPartner account directorNew zealand

Spark wraps migration to Genesys Cloud CX contact centre platform

Server numbers slashed from over 300 to just twelve.

New zealandGenesys purecloudJames palmer daleKim duncanContact energyGenesys cloudDigital islandAmazon connectContact centre

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