Vonage's feature-rich offerings scale from small businesses all the way to enterprises, and its robust marketplace lets you add even more capabilities. A few design flaws and potentially high costs are the only downsides.
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Intermedia Interaction Analytics™, a new feature of Intermedia Intelligent Contact Center™, helps businesses capture the voice of the customer by automating trend recognition of key words and phrases from daily customer interactions to surface insights that can materially improve business performance.
RingCentral MVP is a veteran Editors' Choice pick, and for good reason. It evolved from a top-notch, enterprise-class VoIP service to a rich, collaboration platform that includes AI-enhanced video captioning and a large menu of third-party integrations.
Ooma Office's affordable, easy-to-use VoIP service for small businesses now has welcome video conferencing features. That said, Ooma lacks the category leaders' collaboration and productivity tools.