Happy Thursday. Welcome to another edition of Insider Retail, featuring our top deep dives of the week. Today we re looking at some major drive thru problems, an iconic doll s comeback, and the food tech startups to watch. So without further ado. Chick-fil-A; Jeffrey Greenberg/Education Images/Universal Images Group via Getty Images; Samantha Lee/Insider
Chick-fil-A s massive drive-thru lines are drawing complaints â and even lawsuits. We have the details. Barbie
She s back. An inside look at Barbie s comeback â including how Mattel repositioned the 60-year-old doll as a woke role model. Patrick McMullan/Getty; Skye Gould/Insider
How Roark Capital s Neal Aronson built a $54 billion fast-food juggernaut with brands like Arby s, Jamba and Dunkin .
Forced closures and new safety regulations pummeled the restaurant industry in 2020.
Twelve restaurant chains filed for bankruptcy last year in the wake of the pandemic. In total, the National Restaurant Association said about 110,000 restaurants locations have closed.
Many chains were forced to quickly adapt their business models to stay afloat. Changes included menu cuts, increased automation, and a new reliance on third-party delivery services.
According to some experts, these changes will likely persist in a post-pandemic world. Rafael Henrique/SOPA Images/LightRocket via Getty Images
With stores temporarily shuttered early on during the pandemic, Americans turned to online shopping en masse for everything from essential goods to comfort buys. In November, a record-breaking 100 million people shopped online on