How hotels are using technology to boost traveller confidence during COVID times
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Last Updated: Feb 14, 2021, 01:01 PM IST
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Synopsis
Technology features originally intended as novelties are becoming necessities during times when some people are wary of even stepping outside their homes.
According to the hospitality experts, tech tools are being deployed to provide remote access to front-desk, concierge and customer-service functions through chatbots or live-chats with on-property staff.
New Delhi: As the hospitality industry fights for survival after suffering huge losses due to COVID-19 last year, hotels are incorporating a combination of cutting-edge technologies to improve customer confidence, and mitigate losses incurred during the pandemic.