When booking hotels, guest journeys look very different now than they did just a few years ago. Mobile-centric consumers and ever-evolving expectations for more options transform linear touchpoints into more dynamic experiences. Guest values and social influence also play a greater role, with social media outpacing agents, publications, and entertainment as the main source of travel inspiration.
As we approach 2024, the hospitality industry’s landscape is set to undergo significant transformations characterized by increased personalization, automation, AI, and cybersecurity, just to name a few. Moreover, these advancements will not only redefine the guest experience but also push the boundaries of what is possible in the sector.
Infor®, the industry cloud company, today announced that Noble House Hotels & Resorts, a curated collection of award-winning boutique hotels, luxury resorts, and unforgettable adventures, has selected Infor Hospitality Management Solution (HMS) for its property management system (PMS) of record. The organization decided to remove its existing PMS system and fully standardize on the Infor cloud-based platform in 2023. Noble House has already completed successful go-lives at 10 properties, with an additional 12 slated for 2024. With Infor, Noble House has instant access to modern technology to unify and refine operations, deliver superior guest experiences, and implement and execute intelligent strategy to continue to deliver the unexpected to guests at its hand-selected portfolio of experience-driven hotels and resorts.
I am often credited with creating a Customer-First organization at Infor Hospitality, and I am incredibly proud of this achievement. However, building a customer-focused organization is like walking on a tightrope made of razor wire. Every day, my executive team had to make difficult decisions in order to balance bringing new hospitality technology innovations to market while also ensuring that our existing customers were satisfied with their purchased solutions.
The Mayo Hotel Continues to Invest in the Guest Experience with Infor Hospitality tmcnet.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from tmcnet.com Daily Mail and Mail on Sunday newspapers.