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SA banks with happiest â and most miserable - clients. One bank is making big gains Business Insider SA
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New results from an annual survey shows that, of SA s big retail banks, Capitec had the most satisfied clients.
It also had the lowest rate of complaints.
Nedbank seems to be making strong headway, the survey found.
For more articles, go to www.BusinessInsider.co.za.
Capitec remains the bank with most satisfied clients, judging from the findings of the 2020 South African Customer Satisfaction Index for banking conducted by research group Consulta. But Nedbank is also making big gains.
Consulta polled almost 12,500 customers on their overall satisfaction with South Africa s big six retail banks.
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The Battle of the Banks in Customer Loyalty and Satisfaction Stakes Hits a High in Digital COVID Economy
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The Battle of the Banks in Customer Loyalty and Satisfaction Stakes Hits a High in Digital COVID Economy
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The Battle of the Banks in Customer Loyalty and Satisfaction Stakes Hits a High in Digital COVID Economy