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How much more will you pay for your medical scheme next

In previous years, schemes have typically exceeded the Council for Medical Schemes’ increase guidelines by about 4%. In previous years, schemes have typically exceeded the Council for Medical Schemes’ increase guidelines by about 4%.

South africaSouth africanLee callakoppenJill larkanIneke prinslooDiscovery health medical schemeDiscovery healthRyan noachMedical schemeJeremy yattAfrican customer satisfaction indexMomentum medical

Medical schemes customer satisfaction and loyalty declines to six-year low

The index provides scientific insights into the overall satisfaction of members of South Africa’s largest open medical scheme providers (by membership numbers) – Bestmed, Bonitas, Discovery, Medihelp, and Momentum.

South africaSouth africanIneke prinslooThe gapSouth african customer satisfaction indexMedical schemesCustomer satisfactionOverall index bestmedCustomer insights ineke prinslooMedical schemes act

Medical scheme customer satisfaction, loyalty at a six-year low

Medical scheme customer satisfaction, loyalty at a six-year low
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South africaSouth africanIneke prinslooMomentum healthSouth african customer satisfaction indexMedical schemesMedical schemes actOverall indexPerceived qualityCustomer expectationsComplaint incidenceComplaint handlingPromoter scoreNet promoter scoreCustomers fairly

In the midst of Covid, SA mobile telcos come up short

In the midst of Covid, SA mobile telcos come up short
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South africaSouth africanIneke prinslooTelecommunications servicesAfrican telecommunications servicesTelco service providersSouth african customer satisfaction indexMobile telecommunications servicesCustomer expectationsCustomer satisfactionPerceived qualityPerceived valueNet promoter scoreMobile telco service providersSouth african telecommunications servicesCustomer expectations index

Life insurance needs to move away from legacy offerings

Life insurance needs to move away from legacy offerings
it-online.co.za - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from it-online.co.za Daily Mail and Mail on Sunday newspapers.

South africaSouth africanIneke prinslooStandard bankSouth african customer satisfaction indexLife insuranceAbsa lifeDiscovery lifeOld mutualCustomer satisfactionCustomer expectationsPerceived qualityLoyalty indexNet promoter scoreCustomers fairlyதரநிலை வங்கி