Step 2
Check the claim form for any appointee details. This will be shown on page 11 of the claim form.
If the claim form does not contain any appointee details, go to Step 3.
If the claim form contains details of an appointee and the details are the same as the customer’s details
do not capture the details of the appointee
If the claim form contains details of an appointee and the details are different to the customer’s details, use Function CAPTURE APPLICATION to continue to capture the remainder of the claim form and note down any missing information
do not contact the customer for any of the missing information
TCM0284080 - Specialist areas - complex: change of circumstances - complex to non-complex
You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals.
Checklist
Note: From 27th January 2021, there are no new claims to tax credits
Before you follow this guidance, make sure you are in the correct MU. Use TCM0322460 for the correct MU number.
Background
Some changes of circumstances will result in a complex case (including cross-border and family supplement cases) becoming non-complex, for example
death of a spouse in a polygamous or polyandrous marriage
TCM0307200 - Specialist areas: international: right to reside: right to reside - change of circumstances
You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals.
Checklist
Before you follow this guidance make sure
you have the correct user roles to follow this guidance. Use the B&C Roles and Access Catalogue. You can find this by going to the Benefits & Credits homepage, selecting ‘R’ on the B&C A-Z index, selecting ‘Roles and Access Process’, selecting ‘Roles & Access Catalogue’ from the Related links menu
you are in the correct MU. See TCM0322460 for the correct MU number
TCM0304100 - Specialist areas: international: miscellaneous: address changed to non-UK / non-EU - temporary or permanent
You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals.
Checklist
Before you follow this guidance make sure
you have the correct user roles to follow this guidance. Use the B&C Roles and Access Catalogue. You can find this by going to the Benefits & Credits homepage, selecting ‘R’ on the B&C A-Z index, selecting ‘Roles and Access Process’, selecting ‘Roles & Access Catalogue’ from the ‘Related links’ menu
you are in the correct MU. See TCM0322460 for the correct MU number