can even rebook. but just looking at just look now at the never ending line of people on your screen right now, snaking through atlanta s airport at the southwest counter. passengers are being told to expect even more delays and cancellations. the travel nightmare has caught the attention of the transportation department and investigating if southwest could have better handled the cancellations. the president of southwest pilots association tells cnn that a meltdown like this has been brewing for some time. weather was just the tipping point. we have cnn correspondents nick valencia and gabe cohen standing by. and let s start with gabe at baltimore washington international which is one of the worst effected airports. gabe, describe for us how bad things are where you are and how many more flights are grounded today? reporter: well, the situation seems to get worse and worse for southwest passengers. the airline canceling roughly 62% of their flights today. close to 2500 o
new york city, or come here. reporter: so you see back here live, you see the jimenez family has made it to the front of the line. it looks like they re getting tickets not sure where, we ll talk to them after the report is done. we spoke to them well over an hour ago and it is two hours to get to the front. and minute-by-minute people show up with stories,er stranded here and flights canceled and they know they re in a long day, if not long days ahead. i just spoke to a family, their ending hose vacation and wanting to get back to up virginia and not the news that they expected. a long wait lines here in atlanta just like across the country. what a mess. thanks to you both for your reporting. let s talk more about this with david slot nick, a senior airline reporter for the points guy. thank you for joining us. before we get into your advice for people caught up if this crisis, let s call it.